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Integrating Electronic Communications and
Information Governance

July 9, 2014
John D. Martin , Renee S. Dankner

The widespread use of electronic communications channels allows us to create and share information on a scale never before imagined while at the same time easing the common
logistical burdens and time constraints of conventional communication. Smartphones, e-mail, tablets, text messages, instant messaging, and social media—all once viewed as emerging technologies—are now commonplace communications channels. Survey statistics indicate:

  • In 2013, business email accounts total 929 million mailboxes
  • In 2013, the majority of email traffic comes from business email, which accounts for over 100 billion emails sent and received per day
  • 78% of US email users will also access their emails via mobile by 2017
  • Worldwide IM accounts are expected to grow from over 3.4 billion in 2013 to over 4.4 billion by year-end 2017
  • 67% business professionals are using text messaging for business-related communications
  • 72% of online adults use social networking sites

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